Pharmacy First
We can give you advice on a range of conditions and suggest medicines that can help. We may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First).
To book, please call us or book via the links below. Our new NHS service means you can get clinical advice and a suitable treatment for selected common health conditions, without needing to see your GP.
Instead, you can speak to our pharmacist, who can talk to you about your symptoms before recommending and issuing the best treatment.
*Appointments subject to availability.
How the NHS Pharmacy First Service works
Book your appointment
We’ll take a few details and ask you about your condition. You’ll then be able to choose a time and date for a video call with one of our pharmacists.
Have your consultation
We’ll email you confirmation of your appointment, along with a video link for you to use to speak with our pharmacist about your symptoms.
Get your treatment
Our pharmacist will chat to you about the most suitable treatment. They might issue a prescription medicine, or inform you about helpful treatments available from our shop.
We’ll deliver it for free
Any prescription medication is delivered to you for free, using Royal Mail’s tracked 24-hour service, so should arrive with you the next day.
Quick, convenient treatment for common minor conditions
Pharmacy First is an NHS service that lets you get treatment and prescription‑only medicines for seven common minor conditions from your pharmacy — without needing a GP appointment. It’s designed to save you time and help reduce pressure on GP practices.
Access
Book online or be referred by your GP, NHS 111, or urgent care
Cost
consultations are free; standard NHS charges apply only if medicine is supplied (unless you are normally exempt)
Convenience
longer opening hours with simple, flexible booking
Privacy
consultations take place online
Conditions we can treat as part of Pharmacy First
Pharmacists can provide clinical advice and supply prescription-only medications (like antibiotics or antivirals) for the following seven conditions:
Impetigo
Impetigo is a skin infection that's very contagious but not usually serious. It often gets better in 7 to 10 days if you get treatment. Anyone can get it, but it's very common in young children. Why not use our pharmacy first service to quickly help with Impetigo.
Rapid Impetigo relief with our pharmacy service.
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Shingles
Shingles is a viral infection that manifests as a painful rash, affecting people of all ages but more commonly seen in the elderly. It is caused by the same virus that causes chickenpox and can leave lasting nerve pain. Early treatment is key to managing this uncomfortable condition.
Fast, effective treatment for painful shingles rash.
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Sinusitis
Sinusitis is the painful swelling of the sinus cavities, commonly triggered by an infection. Although a common ailment, it typically resolves within a month. However, if symptoms persist, medication can aid in a speedier recovery. Don't suffer in silence, seek treatment to help alleviate sinus discomfort.
Fast relief from sinus pain and discomfort.
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Sore Throat
Sore throats are a frequent occurrence, but usually not a cause for concern. With time, they typically resolve on their own, lasting no longer than a week. So, there's no need to fret when the discomfort hits. Our pharmacy first service can help you to speedily recover.
Quickly heal sore throats with our pharmacy service.
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Urinary Tract Infections (UTIs)
Urinary tract infections (UTIs) are usually caused by bacteria from poo entering the urinary tract. The bacteria enter through the tube that carries pee out of the body (urethra). Women have a shorter urethra than men. This means bacteria are more likely to reach the bladder or kidneys and cause an infection.
UTI Relief: Eliminate bacterial infections and discomfort.
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No services
Get quick access to healthcare advice
We can provide you the same treatments you would get from a GP. The pharmacist will assess your symptoms and, if necessary, access your medical records with your consent to ensure safe treatment.
The pharmacy first service is an accessible service for all, where you can receive support, advice and if necessary, medication to support you with common conditions.
How can Pharmacy First save time?
Pharmacy First will help you get seen by a healthcare professional quickly.
Instead of waiting for a GP appointment, going to A&E or attending out-of-hours NHS services, you can have a private consultation with one of our pharmacists whenever you need to.
What are the benefits of Pharmacy First?
Pharmacy First will allow you to self-treat minor ailments and reduce the time you spend at your GP surgery.
Pharmacists have a range of clinical skills, and they will be able to provide accurate clinical advice without the hassle and waiting times that you might experience using other NHS services like A&E.
If it turns out you need treatment from a GP, your pharmacist can also refer you to them.
Who is eligible for Pharmacy First?
Only patients in England will be eligible for the Pharmacy First service.
Will I need to prove that I don't have to pay for my prescriptions?
If you are exempt from paying for prescriptions, you should show your pharmacists evidence of this when you speak to them. They will need it if they recommend any medicines to treat your symptoms.
What will the pharmacist ask during my consultation?
Our pharmacist will want to understand:
- The symptoms you're experiencing
- Your medical history
- If you're experiencing any other types of illness.
